Voice Connect Communications Portal

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About SmartMail

What is SmartMail?

SmartMail is an easy, online way to create, personalise, print and mail all your post. Simply supply the letter you want to send (in a variety of formats including Microsoft Word) and then give us the details of who you want to send it to. Then all you have to do is check the on screen proof and hit send, and we do all the rest. This includes printing all your letter(s), putting them in the envelope, and dispatching them through Royal Mail for a very low price.

What does it cost?

Black
Black only one side print into a C5 envelope including postage	97.9p + VAT
Each additional black only sheet printed one side	8p + VAT
Black on reverse	Add 3.5p + VAT

Colour
Colour only one side print into a C5 envelope including postage	101.9p + VAT
Each additional colour only sheet printed one side	10.2p + VAT
Colour on reverse	Add 4.6p + VAT

Options
Overseas	charge based on weight
Unknown address surcharge (if we cannot find you address automatically based on postcode and house number with Royal Mail)	8p + VAT (2nd class)
First Class	Add 118.4p + VAT

Postcards
Black A5 Postcard	94.5p + VAT
Colour A5 Postcard	103.1p + VAT
First class	Add TBCp + VAT

Prices are current as of 31st March 2025 and can change at any time without notice.

What paper and envelopes do we use?

The price includes A4 100gsm, and generic white envelopes. Mailings up to 14 sheets of paper will be in a “C5” envelope (A4 folded in half), and mailings of 15 or more sheets will be in “C4” envelopes (A4 unfolded).

What about Security?

The Smartmail website uses the highest strength 256 bit encryption, so you can be sure that your details will be safe. Once your mailing details hit the printing servers, you are then in the hands of one of the UK’s most secure production facilities. The production site has the highest levels of both physical and IT security which enables us to process your mailing with complete assurance.

Achieved the status of an APACS Standard 3 approved printer and are accredited to the following schemes:
APACS 55: Cheque Printer Accreditation Scheme
APACS 72: PINS Printer Accreditation Scheme
BS ISO IEC 27001:2005 Information Security Management Systems
BS 9001:2000 Quality Management System
FSC (Forest Stewardship Council)
PEFC (Programme for the Endorsement of Forest Certification)
ISO BSI 14001 Environmental Management System
NHS CfH IGSoC

What happens to any letters that cannot be delivered?

Any mail that comes back from Royal Mail as "undeliverable" will be securely shredded on the premises.

Voice Connect Limited
8-10 Fir Tree Lane
Groby
Leicestershire
LE6 0FH